FAQ
Please find answers to our most frequently asked quetions below.
Orders
No, you can order as little as 1 bottle! There is a delivery charge for orders under £99 (see Delivery section below)
You will first receive an automatic order acknowledgement email. When we have finished processing your order, we send you a second email. We only charge your card when your order is confirmed.
If you want to change or cancel your order please contact us as soon as possible at info@theorganicsommelier.co.uk. Once you have received your confirmation email, if the order has already been despatched, we may have to charge an admin fee.
Yes we do, for orders of 6 bottles you receive a 10% discount and for orders of 12 bottles or more you receive a discount of 15%.
Delivery
Delivery to most UK postcodes is free when you spend £109 or more. we endeavour for orders placed by 12pm are usually delivered the next working day. We will confirm to you by email your delivery date once your order is processed. Deliveries to remote UK addresses and other counties take longer and may be charged by the case. Any additional cost will be calculated when you check out. Please contact us if you have any queries regarding deliveries.
All orders received Monday to Friday by 12pm will usually be delivered the following day, except during very busy periods.
Only for London postcodes deliveries and subject to availability.
Yes but at your own risk. Please leave instructions of where we can leave your wines in the order notes’ section. Alternatively, we can rearrange delivery for a fee.
If you order an unmixed case, it should come in its original box. For mixed cases, the wines will be delivered in The Organic Sommelier branded boxes.
Please contact us as soon as possible and we will find out where your order is.
The courier will leave a card for you to rearrange the delivery at a cost
If any bottles arrive damaged, please either refuse the delivery or note the damage with the driver before signing on his electronic device. Contact us immediately so we can arrange a refund for you or resend the order.
Please highlight the problem on the driver’s electronic device before signing it. Contact us immediately so we can arrange a refund for the missing bottles or resend the correct wine.
From time to time producers change their packaging. We will always endeavour to have the new packaging on our website but sometimes we do no get advised of those changes.
Returns & corked wine
Please contact our Customer Service team so we can discuss it.
We generally do not offer sale or returns but please contact us to discuss further.
Unfortunately, occasionally a wine will taste out of condition. It is often fairly easy to identify a wine that has a problem – at its worst, the wine can smell pungent, musty and damp, or have an aroma of burnt matches. Lower levels of taint can strip the wine of its fresh, fruity aromas, often leaving it tasting neutral or sharp.
If you have a wine that you suspect to be out of condition, then please email us at info@theorganicsommelier.co.uk
Gift vouchers
If you want to send your order as a gift, please write it in the order notes’ box. If you would like to add a message, please leave it in the order notes’ box and it will be printed on to a card with an envelope and included with the delivery. There is a cost of £3 for including a card. The order will be despatched with a delivery note but no prices will be shown.
Yes, please advise what gift packs you would like.
We will tailor orders for you, including personalised messaging and corporate branded gift boxes if necessary.
About
The Organic Sommelier is an experienced and qualified veteran of the hospitality sector with a passion for service and bring the best organic and bio-dynamic wines to discerning customers.
Biodynamic wines are made according to the principles of biodynamic agriculture, a method of farming that's growing in popularity.
The central principle of farming this way is to ensure the vine is happy, healthy and deeply rooted in its environment. No chemicals are used and various herbal remedies are applied to the plant and soil. Some producers also farm according to phases of the moon, believing that following these regular patterns produces better yields.
We stock many biodynamic wines at The Organic Sommelier – look out for wines stating 'biodynamic' in the description, such as 2016 Grosset, `Nereus` Clare Valley Shiraz/Nero d'Avola from Australia.
There are three main types of closure available – natural cork, artificial cork and screwcap. Each have their own merit; which closure a winemaker chooses will often come down to the character of the wine and the costs involved.
Natural cork has long been used as an effective method of sealing wine. Natural cork is an ideal closure for wines left to age as its porous nature allows wine to breath. However, wines with a cork closure can suffer from taint (also known as becoming ‘corked’).
Artificial corks, generally made from some form of plastic, were developed as a cheaper replacement to natural cork. These are predominantly used on younger wines and are not suitable for wines that are stored over long periods of time.
Screwcap closures are becoming increasingly used worldwide as an alternative to natural cork. Primarily used for fresh, delicate whites, screwcaps create a more airtight seal. Screwcaps prevent a wine from being affected by cork taint, although a wine sealed with a screwcap can still be out of condition for other reasons.
Wines with a heavy deposit will benefit from being decanted before drinking to remove any sediment. It's also a good way of increasing the amount of air in contact with a wine, to enhance the aroma profile. This can be particularly beneficial for fine wines that haven't had time to 'breathe' before serving.
Deposits are quite natural and occur during the aging process of many fine wines. To decant a wine ensure the bottle has been upright for several hours and then gently pour the wine in one fluid movement until the deposit can be seen near the neck of the bottle.
Cava, meaning 'cellar' in Catalan, is a delicious sparkling wine from Spain. Production tends to be centred in the north-east (95 per cent of cava comes from Catalonia, mostly from Penedès), but cava can come from 8 wine regions.
Made using traditional methods that are similar to those used for champagne - and with producers increasingly adding small amounts of grapes used to create champagne to the traditional local varieties - there's the potential for plenty of complexity through aging or from specific vintages. Equally there are many house styles established through consistent non-vintage blends.
Browse our range of Sparkling Wines
Prosecco is a popular sparkling wine from Italy with gentle bubbles and a clean, distinctive finish. It's made from the grape variety of the same name in the Veneto and Friuli-Venezia-Giulia regions of northern Italy.
The key to Prosecco’s success lies in its production technique. Like champagne, there is a secondary fermentation, however the difference with Prosecco is that this happens in stainless steel tanks rather than in the bottle. The result is a much purer expression of the Prosecco grape and less of the bready, yeasty, biscuit aromas associated with champagne.
Sugar levels will vary amongst producers but the driest styles will be labelled as Brut and get sweeter from Extra Dry to Dry.
Browse our range of Sparkling Wines
Once you open a bottle of wine and expose it to oxygen, it will begin to age. The level of alcohol affects how quickly this process occurs - the higher the level of alcohol, the more robust the wine. Also, the older a wine is, the quicker it will oxidise, as it’s towards the end of its life. Below is a rough guide for reference:
• Sparkling wine - keeps for 24 hours
• Light bodied wine - keeps for 1 to 3 days
• Full bodied wine - keeps for 1 to 5 days
• Fortified wine - keep for 7 to 14 days (a month at most)
When planning a party, it's useful to know how many measures you’ll get out of a standard bottle of wine and how many bottles you’ll need to order.
On average, a bottle of fizz will give six glasses and a bottle of still wine will give you four to five glasses. We suggest half a bottle of fizz per head for receptions or canapés and half a bottle of still wine per head with a meal – try to balance red and white depending on the menu.
Knowing what to serve at special occasions is tricky to get right. You need to consider quantity, quality, food pairing, glassware and much more, making a seemingly simple task quite daunting. How many people are coming? How much choice should you offer? How long will it last? Just ask The Organic Sommelier by email at info@theorganicsommelier.co.uk or on chat to them on the website.